Our service providers
Last updated: October 12, 2026
Maneiro Health Technologies Inc. uses the service providers below to run Maneiro. Each one handles data only to provide its part of the service. Patient data is stored in Canada. Text sent to an AI provider has names, health numbers and other identifiers removed first; that removal is automated and may occasionally miss something.
| Provider | What it does for Maneiro | Data it handles | Where |
|---|---|---|---|
| Amazon Web Services | Hosting, databases, file storage, and storage of encryption keys and secrets. | All service data, including patient data. | Canada (AWS Canada Central) |
| Amazon Transcribe (AWS) | Speech to text for recorded and dictated audio. | Audio and the resulting transcript. | Canada (AWS Canada Central) |
| Deepgram | Voice transcription. Set not to use audio for model training. | Audio and the resulting transcript. | United States |
| OpenAI | Preparing task suggestions, and backup drafting and Ask Maya answers when the primary model is unavailable. Covers both Maneiro OpenAI accounts with zero data retention, including Whisper audio transcription. Used only under a zero data retention arrangement: OpenAI keeps no text after returning the result. | De-identified text, and audio for Whisper transcription. | United States |
| Anthropic | Drafting letters, notes and summaries, sorting incoming faxes, and preparing tasks. Used only under a zero data retention arrangement: Anthropic keeps no text after returning the result. | De-identified text. | United States |
| xAI | Ask Maya answers. Zero data retention, checked on every request. | De-identified text. | United States |
| Google Workspace | Email a clinic sends from a Google account it connects, and Maneiro's own support mailbox. | Email addresses and message content. | Google data centres, which may be outside Canada |
Outside Canada
Service providers outside Canada may process data for us; while they do, it is subject to the laws of that country, including lawful access by its authorities.
Changes
We update this page when we add or change a service provider, and change the date above.
Questions: support@maneiro.ai · Privacy policy